20 Year Product Warranty

Thank you for choosing one of our high-quality products. We are confident in the durability and craftsmanship of our products, which are made from galvanized steel and powder coated for enhanced protection. To ensure your peace of mind, we offer the following warranty:

1. Warranty Coverage:

We warrant that our manufactured products, including fencing, balustrades, gates, and privacy screens, will be free from defects in materials and workmanship for a period of 20 Years from the date of purchase.

2. Warranty Limitations:

This warranty does not cover damage caused by improper installation, misuse, neglect, accidents, acts of nature, or any modifications made to the products without our prior written consent. Additionally, this warranty does not cover normal wear and tear or cosmetic damage, such as scratches or fading of the powder coating due to exposure to harsh weather conditions.

3. Warranty Claim Process:

In the event of a warranty claim, please contact our customer service department at customercare@masonanddean.com.au. Our team will guide you through the claim process and may request supporting documentation, such as proof of purchase and photographs of the alleged defect.

4. Warranty Remedies:

Upon verification of a valid warranty claim, we will, at our discretion, either repair or replace the defective product or its components. If the exact product or component is no longer available, we may provide a suitable substitute of equal or greater value.

5. Freight Costs:

In the event that a warranty claim is approved and requires the product or its components to be returned to us for repair or replacement, the purchaser shall be responsible for covering all costs associated with freight and shipping. This includes the cost of packaging, transportation, and insurance, if applicable. We recommend using a reputable shipping service and ensuring that the product is securely packaged to prevent any further damage during transit. Please contact our customer service department for guidance on the return process and to obtain any necessary return authorisation.

6. Exclusions:

To the fullest extent permitted by law, we disclaim any liability for indirect, incidental, or consequential damages arising from the use or inability to use our products. This warranty is the sole and exclusive remedy for any defects in our manufactured products.

7. Transferability:

This warranty is non-transferable and applies only to the original purchaser of the products.

8. Governing Law:

This warranty shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with this warranty shall be subject to the exclusive jurisdiction of the courts in Australia.
Please retain your proof of purchase and this warranty document for future reference.
If you have any questions or require further assistance, please do not hesitate to contact our customer service department. We are committed to providing you with excellent service and ensuring your satisfaction with our products.
Thank you for choosing our products. We appreciate your business and trust in our manufacturing expertise.

Mason And Dean
37 Avro Street
Tamworth NSW 2340
(02) 67 625249