Australian steel, prepared and powder coated to architectural standards. Every gate, fence panel, balustrade and privacy screen is engineered, welded and finished in our workshop in Tamworth, NSW. Hardware (hinges, latches, locks) is sourced from trusted third-party suppliers and matched to each product.

Our standard range covers the most common residential dimensions for single gates, double gates, fence panels, balustrades and privacy screens. Each product page lists exact specifications.

If a project needs a size outside the standards, we manufacture to measure — see "Custom Orders" below.

We offer 27 powder coat colours across the Colorbond and architectural ranges. The full palette is shown on every product page and at our collection. If you'd like to see a specific colour in person before ordering, please get in touch.

Yes. Where a project calls for something outside the standard range, the same hands build it to measure — in the same workshop, to the same standard. Custom orders are available for all product categories: gates, fencing, balustrades and privacy screens.

Both standard and custom orders are typically 4 to 6 weeks from order confirmation. Every product is made to order in our workshop — nothing sits on a shelf. Standard sizes follow the same considered process as custom; we simply already know the dimensions.

If your project has a fixed install date, mention it when you order and we'll do our best to accommodate.

Send your specifications — dimensions, configuration, colour and any reference images — to customercare@masonanddean.com.au, or call us on 02 6762 5249. We'll send a written quote, valid for 30 days.

Every custom order also receives an AutoCAD drawing for your approval before manufacturing begins.

Standard sizes can be ordered directly through the website. Custom orders are best handled by email or phone so we can quote accurately and prepare your approval drawing.

Yes. We deliver right across Australia through our trusted freight partners — to metropolitan centres, regional towns and rural properties.

Once your order is manufactured, freight typically takes 3 to 10 business days depending on your location. We'll provide tracking once your order is dispatched.

Freight is calculated at checkout based on your delivery address and the dimensions of your order. You'll see the exact amount before completing your purchase.

For larger or unusual orders, you're welcome to call us on 02 6762 5249 for a quoted freight cost.

Yes — workshop pickup from 37 Avro Street, Tamworth NSW 2340 is available by arrangement. We'll send you an email as soon as your order's ready, then we keep it safe at the workshop for up to 14 days waiting for you. Our workshop is a working manufacturing space, so the sooner you can arrange collection the better — it frees up the floor for the next job on the line. If you need a little longer, just give us a call before the 14 days are up and we'll work something out. After 14 days, a $15 per day storage fee applies. Full details are in our Returns Policy.

No. Our products are designed to make installation straightforward for any competent person. Every order arrives with the fixings required and clear specifications.

For complex sites — sloped ground, retaining walls, structural balustrades — we recommend engaging a qualified builder or fencing contractor.

Absolutely. Our products are widely installed by builders, landscapers and fencing contractors across Australia. If you'd like a copy of specifications or installation notes to share with your contractor, we're happy to provide them.

Yes. We work directly with builders, architects, landscapers and developers on a trade account basis. Pricing is tiered — recognising the trust, scale and repeat work that comes with a long-term trade relationship.

To apply or discuss your project, visit our Trade Accounts page or contact us directly.

Yes. All custom orders receive an AutoCAD drawing for approval before manufacturing begins. For standard products, specification sheets are available on each product page and can be supplied as PDF on request.

Site measure is available for projects in Tamworth and the surrounding region. For projects outside that area, we'll work from measurements provided by you, your builder, or your contractor — and we'll prepare a detailed drawing for approval before any steel is cut.

Every Mason & Dean product is covered by a 10-year guarantee, fully transferable to subsequent owners of the property. Full details — including coverage, claims and exclusions — are on our 10-Year Warranty page.

Our products are warranted for the full 10 years anywhere in Australia, including coastal locations. Within 1km of the ocean, we ask that products be rinsed with fresh water every three months to maintain the powder coat finish. This simple care is a condition of warranty in coastal environments. See our Warranty page for full details.

Simple care extends the life of the powder coat finish significantly:

• Rinse with fresh water every 3 months (more often in coastal or storm-prone areas)
• Avoid abrasive cleaners — soft cloth or sponge only
• Inspect annually for chips or marks; touch up promptly
• Keep hinges and latches lightly lubricated

Bank transfer, credit card and cash. Payment is required in full before manufacturing begins. Trade account customers may have different arrangements in place — see Trade Accounts for details.

Every product is made to order in our workshop. Because nothing is held as stock, we're not able to accept returns on change-of-mind purchases. If your product arrives with a defect in materials or workmanship, it's covered by our 10-year guarantee — please see our Warranty page for the claim process.

Full terms are available in our Returns Policy.

Yes — as long as we haven't started manufacturing or ordered specific materials for your job. Please contact us as soon as possible if you need to cancel. Once manufacturing has commenced, the order is committed.